Effective Date: 3th October 2025
Website: https://minerack.cloud
Company: MineRack Hosting (“MineRack”, “we”, “our”, “us”)
By purchasing, accessing, or using any MineRack service, you (“Customer”, “User”) agree to be bound by this Unified Agreement, which includes the Terms of Service, Privacy Policy, Refund & Return Policy, Acceptable Use Policy (AUP), and Community Guidelines.
This agreement is legally binding. Each section may be read individually, but together they form the Unified Agreement governing all MineRack services.
Definitions
Account Registration & Eligibility
Services Provided
Billing, Payments & Renewals
Refund & Return Policy
Acceptable Use Policy (AUP)
Network & DDoS Protection
Uptime & Service Availability
Data & Backups
Suspension, Cancellation & Termination
Privacy Policy
Data Security & Retention
Community Guidelines
Liability & Disclaimer
Indemnification
Service Credits & Compensation
Modifications to Agreement
Governing Law & Dispute Resolution
Contact Information
Services – Any hosting product, solution, or infrastructure provided by MineRack Hosting.
Customer/Client/User – The individual or entity purchasing/using our services.
Account – The customer’s billing and control panel account.
Refund Window – The limited period within which eligible refunds may be requested.
DDoS Protection – Network-level protection provided with MineRack services.
Customers must provide accurate, current, and verifiable details (email, billing information, phone).
Minimum age: 13 years. Under 18 requires parental/guardian consent.
Customers are responsible for keeping login credentials safe.
MineRack is not liable for losses caused by compromised accounts due to negligence.
Accounts may not be sold, transferred, or shared without written approval.
MineRack currently offers:
Minecraft Hosting (Vanilla, Spigot, Paper, Modded)
Game Hosting (popular multiplayer titles)
VPS Hosting (with root access)
Bot & Web Hosting (automation, websites, panels)
Add-ons such as storage upgrades, premium backups, advanced DDoS protection
MineRack may modify or discontinue services without notice, and reserves the right to decline service at its discretion.
All services are billed in advance.
Accepted payment methods: UPI, Cards, Net Banking, Razorpay, Stripe, PayPal.
Renewal timeline:
Day 0: Invoice due.
Day 1: Service suspended.
Day 3: Late fee applied.
Day 5: Service terminated and data permanently deleted.
Pricing is subject to change; existing services keep their price until renewal.
Customers must ensure payments are made on time.
Eligible refunds (within 24 hours):
Minecraft Hosting if service is undelivered or critically non-functional.
VPS Hosting if deployment fails due to a MineRack error.
Non-refundable:
Domains, dedicated servers, licensed add-ons, setup fees.
Services terminated for AUP violations.
Transactions below ₹150 (credited only to MineRack Wallet).
Refund conditions:
Must be requested via support ticket/email.
Refunds processed to original payment method, minus gateway fees.
Chargebacks/disputes result in termination and blacklisting.
Prohibited uses:
Illegal activities (fraud, phishing, malware, piracy).
Network abuse (DDoS attacks, scanning, unauthorized access).
Crypto-mining, spam, botnets.
Hosting abusive or copyrighted content.
Excessive resource usage harming other clients.
Violations may result in suspension or termination without refund.
All services include standard DDoS protection.
Advanced protection is available as an add-on.
100% immunity is not guaranteed.
Severe attacks may cause temporary restrictions or traffic rerouting.
Target uptime: 99.9% monthly.
Downtime may occur due to:
Scheduled maintenance (with notice)
Hardware/software failures
Upstream outages or severe DDoS attacks
Compensation: service credits only (no cash refunds).
Customers are responsible for managing their own backups.
MineRack may provide backup options but does not guarantee restoration.
Deleted data after suspension/termination cannot be recovered.
MineRack may suspend or terminate services if:
Payments are overdue.
Terms or AUP are violated.
Usage threatens server or network stability.
No refunds are issued for violation-related terminations.
MineRack collects:
Name, email, phone, billing address
Payment details (via payment processors)
IP addresses and device identifiers
Use of data:
For provisioning, billing, support, and security.
Shared only with payment processors or law enforcement if required.
Never sold or rented.
Users may request account closure or deletion (subject to legal requirements).
Security includes encryption, restricted access, and audits.
Data is retained only as long as necessary.
Inactive accounts may be deleted after retention expiry.
Be respectful to staff and other users.
Harassment, hate speech, or threats result in permanent bans.
Spam or abusive behavior may lead to termination.
Services are provided “as-is” and “as-available.” MineRack is not liable for:
Data loss, downtime, or interruptions.
Loss of business, revenue, or opportunities.
Events beyond control (ISP outages, disasters, upstream failures).
Customers agree to indemnify MineRack and its staff against claims arising from:
Use of services.
Violations of Terms/AUP.
Third-party rights infringements.
Downtime compensation is service credits only.
Credits cannot be exchanged for cash.
Eligibility is decided by MineRack management.
MineRack may update terms at any time.
Updates will be posted on the website.
Continued use implies acceptance.
Governed by the laws of India.
Jurisdiction: Punjab Courts, India.
Disputes first resolved by arbitration, otherwise by court.
Email: support@minerack.fun
Website: https://minerack.cloud
Location: Punjab, India
© 2025 MineRack Hosting. All Rights Reserved.